Capture proposals, acquire DoD contracts & learn to solicit federal institutions at this government contracting event for South FL business professionals.
Presenter: Jeffrey J Engle, MA, PMP is VP & General Manager for Federal at United Data Technologies. He has 17 years of experience as a DoD Level II acquisition program manager within the Department of Defense and Federal Civilian Agencies as well as State, Local and Education customers.
This five day intensive course enables the participants to develop the necessary expertise to audit a Service Management System (SMS) based on ISO 20000 and to manage a team of auditors by applying widely recognized audit principles, procedures and techniques. During this training, students will acquire necessary knowledge and skills to proficiently plan and perform internal and external audits in compliance with ISO 19011 and certification audits according to ISO 17021. Based on practical exercises, you will develop the skills (mastering audit techniques) and competencies (managing audit teams and audit program, communicating with customers, conflict resolution, etc.) necessary to efficiently conduct an audit.